For the avoidance of doubt, this Policy refers directly to the following transactions:
For all inquiries regarding refunds, please contact the museum office at the earliest opportunity.
In the event of museum closure, contact will be made with those who have booked and reasonable steps will be taken to review or rearrange as a first priority.
In the event of an ‘act of god’, such as but not limited to a local or national emergency that requires the immediate closure of the fan museum, refunds will be processed at the earliest opportunity.
Refunds of any nature are subject to the discretion of the senior management team at any given time, and at the digression of a nominated agent of The Fan Museum and its subsidiaries.
In the unforeseen circumstance that you are unable to redeem your online pre-booked admission for general entry on the intended visit date, your visit can be rescheduled. The date may be changed with up to 48 hours’ notice.
In the unforeseen circumstance that you are unable to redeem your online pre-booked admission for a Museum-run event (such as Museum by Candlelight), the date can be moved but 5 business weekdays’ notice is required.
In the unforeseen circumstance that you are unable to attend your private hire, then we require a minimum of 5 business weekdays’ notice. Please be aware that deposits are non-refundable. In the event of a voluntary cancellation of a booking by a customer, notice of 10 business weekdays or more prior to the event is required for a refund.
Refunds are available in situations where The Fan Museum is liable for the cancellation.
Should a customer be in receipt of a purchase made in-person in the shop of the Museum or online and require a refund or exchange in accordance with Consumer Rights as governed by the laws of England, the following procedure will be followed:
If the customer cannot come into the Museum shop itself, then the customer should contact the Museum office directly. Items must be returned within 1 calendar month of their original purchase date, with the exception of non-UK orders (subject to customs delays or additional shipping time).
Pierced earrings cannot be returned. Customers returning online purchases will be subject to the payment of the items return fee.
Purchases may only be subject to a refund if the customer is able to provide adequate proof of purchase and significant evidence of one of the following:
Evidence must be brought back into the shop. In the case of an online purchase, evidence must be sent via email.
Enter a search term below to search the whole website.
Get regular updates on upcoming events and new displays.
Easily opt-out at any time - Privacy Policy
Children under 7, Disabled visitors and carers, Art Fund Members and London Pass Members
Free entry for senior citizens.
Please note that the discounts listed above cannot be applied when visitors are part of a large group visit or guided tour group. Please click here for further details.
Group Bookings